FAQ's

Frequently Asked Questions:

What role does an Organization play in From Invisible to Visible

We connect with organizations that often inform us that their employees are working with an EAP organization that offer very little variety in terms of racialized counsellors. When you partner with From Invisible to Visible, we help your organizations perform better when their employees are healthy, receive the support that they desire and are able to address the problems they are facing with less stress. It is an opportunity for an organization to focus on mental health in a safe, respectful and an equitable manner.

How do I access a counsellor?

Once you fill out this form, we will match you with the counsellor based on your needs and availability.
Please be sure to provide as much detail as possible.

What type of sessions do you offer?

We offer 50-minute counselling sessions and 30-minute non-emergency check-in sessions. 

Do you offer sessions to individuals who are not registering as an employee?

Yes, individuals seeking ongoing therapy can also complete an intake package. 

Do I have to pay if I miss my session? 

Yes, we ask for a 50% fee if the appointment is not cancelled within 48 hours of the session. While we try our best to be accomodating as we understand emergencies come up. However, this will depend on the counsellor’s policies, which will be agreed upon by both parties prior to the start of therapy. 

What is the onboarding process look like? 

When we receive your inquiry, we’ll reach out to our roster of counselors to see who we feel is best suited
to your needs. We will set up the initial meeting. If both parties agree to continue the relationship, the
client will agree to the terms of service provided by the individual counsellor. 

As a counsellor, why should I sign up to be a part of this platform? 

Helping community by providing services to individuals who may not be able to afford to otherwise

  • Competitive pay
  • By having the Client + Counsellor have similar cultural backgrounds, it allows for more open communication which leads to better outcomes for the client

“I’m having a hard day and I need to speak with a counsellor, how quickly can I see a counsellor”?

As much as we would like to support you at this time, we are not a crisis program and can not respond to emergencies through this website. If you are struggling with a mental health crisis, please go to your local emergency department.

Please feel free to reach out should you have more questions frominvisibletovisible@mail.com